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Singpass counter is an official counter where people can get help for Singpass registration, account recovery, or troubleshooting.

Visit a Singpass counter if you’re having trouble registering, forgot your password, need to update personal details, or can’t unlock your account online.

You’ll find them at places like ServiceSG Centres (e.g. Our Tampines Hub, Woodlands Civic Centre), the ICA Building, and some Community Clubs.

At the counter, staff can assist you with account activation, password reset, mobile app setup, biometric registration (like Face Verification), and updating your personal details.

Bring your NRIC, FIN card, or copyright for identification when visiting a Singpass counter. This makes verification and updating of records smoother.

Opening hours are usually Monday to Friday, with some locations open on Saturdays—always check the timing before making more info a trip.

Whether you’re a new user setting up Singpass for the first time or need help regaining access to your account, the Singpass counter provides quick and reliable support in person.